Saturday, May 19, 2007

How To Keep Hostile Jerks From Taking Over Your Online Community -- Social Networks

How To Keep Hostile Jerks From Taking Over Your Online Community -- Social Networks

The Internet Tough Guy is a feature in all Internet social forums. These are people who poison discussions with anger, hatred, and threats. Some are malicious. Some are crazy. Some are just afflicted with a rotten sense of humor. Whatever their motives, they're a scourge. It takes precious little trolling to sour a message-board. A "troll" -- someone who comes onto an online community looking to pick fights -- has two victory conditions: Either everyone ends up talking about him, or no one talks at all.
Cory Doctrow brings his slant to us on the troll problem in Internet communities. He starts off with recognizing just what or who trolls are and do. This leads into some insight into the effects of trolls on a forum or community. These obvious but interesting points aside, Cory gets into how we react and what methods people have tried to deal with trolls.

In summation, Cory doesn't recommend any one particular procedure or trick over any other, but rather a strategy. He sees a marriage between the civilian community runner and the geeks to find tools that let those leaders deal.

It's an interesting read, if not a bit long in the tooth if you are familiar with trolls already. Check out Cory's opinion, and give some feedback from your experience.

Tojo


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